Shipping & Returns | The CBD Store Loveland, CO

🚚 Shipping & Returns Policy – The CBD Store

Effective Date: June 7, 2025

We know you’re excited to get your hands on our products—and we’re just as excited to get them to you. Here's everything you need to know about how your goodies make it from our store to your door, and what happens if something doesn’t go quite right.

📦 Shipping Info

🕒 Processing Time

Orders are typically processed Monday–Wednesday by 11:00 AM MST.
Orders placed after 11:00 AM on Wednesday, or over the weekend, will ship the following Monday.
This schedule helps protect your order from sitting in a hot warehouse (because melty mushroom chocolate is a tragedy).

🚚 Shipping Carriers

We ship via USPS, UPS, or other trusted carriers, depending on the size and contents of your order.

🌡️ Warm Weather Warning

During warmer months, we take extra precautions for heat-sensitive products (like chocolates or gummies). We may delay shipping or include cold packs if necessary. If your region is experiencing high temps, consider selecting expedited shipping or placing your order earlier in the week.

📍 Delivery Area

We currently ship within the United States only, to states that allow the sale of hemp-derived CBD products. You are responsible for understanding the legality of receiving hemp products at your location.

🔄 Returns & Exchanges

🔍 Inspect Your Order

Please check your order as soon as it arrives. If anything is missing, damaged, or just plain weird, let us know within 7 days of delivery. Email us at Loveland@theCBDstoreCompany.com with your order number and a quick photo (if applicable). We’ll make it right.